Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at ladyreignmaker.etsy@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ladyreignmaker.etsy@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Kindly note that pictures are required, and must be submitted with requests.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items or made-for-you).  We will notify you before and after purchase if an item is custom and not subject to return (“buy as is”).  Please get in touch if you have questions or concerns about your specific item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need pictures. 

 

Refunds
We request photos of any item with any issue.  Upon receipt of the photos, we will notify you if the refund was approved or not (photos are mandatory).   This review usually takes less than 24 hours.  Once approved, we will automatically refund to your original payment method, and for the full amount, including taxes and fees, as applicable.  Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ladyreignmaker.etsy@gmail.com.

We cover product defects and shipping errors.  We unfortunately cannot cover porch theft.  We notify you of delivery and ask that you manage the receiving process.

We also cannot cover other situations that are not caused by our business or by our business partners.  You can purchase additional shipping protection for $3 during checkout (fee is for the full cart, not per item in the cart).  That way you can protect against supply chain disruptions, global shipping problems, etc.  If insurance is purchased, we can cover those risks.  Please do not hesitate to contact us if more information is required.